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Sunday, 25 December 2016

Water Supply Problems

Rona Taylor, on behalf of the Residents' Association, has been in contact with Severn Trent.

Severn Trent will be at the village hall on Wednesday 22nd February - 3.30 - 6.30 to enable residents to ask questions, seek assurances etc - and understand what happened to disrupt the water supply.

The following letter was sent by Severn Trent to the Residents' Association on January 18th (and was included within the Residents' Association Minutes):
"Thank you for your email and the feedback given. It’s always nice to receive positive feedback and I’ve fed this back to those involved in your case. 
I’m pleased to see that the issues you and the other residents have been experienced should be resolved soon. I was concerned to learn that Western Power were not able to fix the fault last week, but I’d like to assure you that we’re working with them to help identify the faults so that it can be repaired as soon as possible. 
My team also assures me that whilst the investigation is ongoing we do have a process in place to keep supply disruption to a minimum. 
In light of the inconvenience caused by the supply interruptions and sewer blockages I’d like to make a gesture of goodwill offer of £500.....
The Residents' Association has also been concerned about the verge and fencing in Red lane which was destroyed getting the generator onto site - ST has assured us that this will be put back "as good as new".

Many customers will have received a letter from Severn Trent, on January 14th.

The state of the problem, as of January 13th, was:

"Severn Trent were hoping that the work being done by Western Power would be completed today (Fridday 13th). When the generator was switched off the water went off! So the problem has not been solved. The water supply is back on generator to maintain water supply at peak times. Severn Trent is booking the village hall and someone will come and speak with residents. The Residents' Association will let you know when this will happen."

The state of the problem, as of the morning of Friday 6th, appeared to be:

The information from Severn Trent, as of January 4th, was:

"Western Power have identified that the problem is caused by the power supply to the Hob Lane booster. Severn Trent and Western Power will be there until 8.0pm Wednesday 4th and again Thursday 5th 5.0am-8.0pm. Severn Trent have an emergency generator and if they do switch to it there will be a very brief interruption of supply."

The original problem recurred on January 3rd:

An earlier response from Severn Trent was:

"We believe the issue is being caused by the power supply to our kit as there seems to be no problem with the boosters themselves, and so we’re currently on site with Western Power trying to get to the bottom of the issue.

We’d like to apologise again for the issues that local residents faced over the Christmas period as we absolutely understand just how difficult it must have been for everyone.

We’re happy to keep you up to date with the situation as we work with Western Power to get everything back to normal."

Rona's additional comments are:

"The recent problem is independent of the on going problem we have been dealing with and is caused by one of the two boosters in Red Lane. Severn Trent thought they had rectified this on Christmas Day, but it crashed again , leading them to believe it is a power cable problem. So Western Power are currently working on the problem too. Western Power want to put loggers on the site for 7 days and it could be that there will be a brief (less than 5 minute) interruption while they take the boosters down. They are putting a generator on the site."


It's Christmas Day and we have no water.

The problem was fixed by midday...

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